Politique d’expédition

Last updated: Dec 14, 2025

At Montavita, we aim to deliver your order safely, reliably, and with full transparency. Below you’ll find everything you need to know about our shipping process.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays).

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details.

Delivery Time

We currently ship across Belgium and the European Union.

Estimated delivery time: 5–7 business days
Delivery times may vary depending on your location, carrier operations, and public holidays.

Please note that delivery estimates are not guarantees, but we always aim to meet or exceed expectations. Free shipping is available on orders of 3 or more products within the European Union.

Shipping Rates

Shipping costs are calculated at checkout and displayed before payment.

Occasional free shipping promotions may apply and will be clearly stated on the website.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Tracking updates may take up to 24 hours to appear after dispatch.

Customs, Duties & Taxes

For orders within the European Union, no additional customs duties or import taxes are expected.

In rare cases, delays may occur due to customs processing beyond our control.

Incorrect Address

Please ensure your shipping address is accurate at checkout.

Montavita cannot be held responsible for delays or lost shipments caused by incorrect or incomplete address details provided by the customer.

Delayed or Lost Shipments

If your order has not arrived within 7 business days after dispatch, please contact us at:

📧 sales@montavita.eu

Our team will assist you promptly and work with the carrier to resolve the issue.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the package and product so we can assist you quickly.